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TERMS  OF SERVICE

I hate rules and try to have as few as possible. Here are the few that I have:

Rule #1: ALL SALES ARE FINAL

PAYMENT: We accept Visa, MasterCard, American Express, and Discover for amounts up to but not exceeding $500. We do not accept credit cards for instruments, partial payment on instruments, or from any non-USA buyer. Non-USA buyers must pay via bank wire only. All checks and money orders, including cashiers checks, are subject to bank clearance. We accept Pay Pal (sharongoodson@bellsouth.net) for amounts up to but not exceeding $500. Our preferred method of payment for transactions exceeding $500 is bank wire.

SHIPPING: All instruments are shipped via Fed Ex Express, no exceptions. Accessories are generally shipped via USPS. The buyer pays all shipping and insurance costs. All merchandise is FOB New Orleans. We will not ship until shipping charges are prepaid in full. All shipping damage claims must be immediately reported to the carrier. If payment is made by credit card we will ONLY ship to the confirmed (billing) address.

RETURNS: All returns must be pre-authorized by us. There is a 10% restocking fee on instruments and a 25% restocking fee on accessories. As all sales are final, returns are generally not considered.

SPECIAL ORDER MERCHANDISE: may not be returned. We cannot be responsible for delays caused by our vendors.

TRIALS: We will CONSIDER sending instruments and accessories out on a trial basis to established customers (but not new customers) on a prepaid basis. The merchandise must be received by us in perfect original condition with all original packing within four business days of receipt by the purchaser to allow a refund (less restocking fee). All instruments and accessories (except special order items) are readily available for trial in our showroom during regular business hours, by prior appointment.

DEPOSITS: All repair orders must be accompanied by a 50% deposit. Your instrument does not “get in line” until this deposit is paid in full. All deposits on special order merchandise are non-refundable.

WARRANTY: All repair work done by our shop is warranted for one year on both labor and materials. Saxgourmet pads are warranted to the original purchaser only for five years. See the Saxgourmet pad section for specific warranty requirements. All other merchandise is covered by the original manufacturer’s warranty. All warranty work is performed on our premises. Any work done by any other shop voids our warranty. No other shop performs warranty work on our behalf.

REPAIR TURNAROUND TIME: Every effort is made to fill repair orders in a timely manner. HOWEVER, due to the extremely high demand for our services, long delays are possible. If time is of the essence, I would strongly urge you to consider another vendor.

ABANDONED INSTRUMENTS: Instruments left over 30 days after completion will be sold for charges with no further notice.

CONTACT: Email is always best. I am rarely available to the telephone (504) 895-6859, even during our regular business hours (10AM – 3PM Tuesday – Friday). One of our staff members is often available to accept your telephone calls. Our voice mail is on when this is not possible. We make every effort to return all calls the next business day. We are not available to the telephone on weekends or evenings.

APPOINTMENTS: I see clients by PRIOR appointment only during my regular business hours. I am not available for evening or weekend appointments. On the rare occasions that I see clients for repair services “after hours”, the basic shop rate ($100 per hour) is doubled, with a three hour minimum (payable in cash, in advance).

 

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© 2004 Saxgourmet, an outreach of Steve Goodson Woodwinds.