TERMS OF SERVICE
I hate rules and try
to have as few as possible. Here are the few that I have:
Rule #1: ALL SALES
ARE FINAL
PAYMENT: We accept Visa, MasterCard,
American Express, and Discover for amounts up to but not exceeding $500.
We do not accept credit cards for instruments, partial payment on
instruments, or from any non-USA buyer. Non-USA buyers must pay via bank
wire only. All checks and money orders, including cashiers checks, are
subject to bank clearance. We accept Pay Pal (sharongoodson@bellsouth.net)
for amounts up to but not exceeding $500. Our preferred method of
payment for transactions exceeding $500 is bank wire.
SHIPPING: All instruments are shipped via
Fed Ex Express, no exceptions. Accessories are generally shipped via
USPS. The buyer pays all shipping and insurance costs. All merchandise
is FOB New Orleans. We will not ship until shipping charges are prepaid
in full. All shipping damage claims must be immediately reported to the
carrier. If payment is made by credit card we will ONLY ship to the
confirmed (billing) address.
RETURNS: All returns must be pre-authorized
by us. There is a 10% restocking fee on instruments and a 25% restocking
fee on accessories. As all sales are final, returns are generally not
considered.
SPECIAL ORDER MERCHANDISE: may not be
returned. We cannot be responsible for delays caused by our vendors.
TRIALS: We will CONSIDER sending
instruments and accessories out on a trial basis to established
customers (but not new customers) on a prepaid basis. The merchandise
must be received by us in perfect original condition with all original
packing within four business days of receipt by the purchaser to allow a
refund (less restocking fee). All instruments and accessories (except
special order items) are readily available for trial in our showroom
during regular business hours, by prior appointment.
DEPOSITS: All repair orders must be
accompanied by a 50% deposit. Your instrument does not “get in line”
until this deposit is paid in full. All deposits on special order
merchandise are non-refundable.
WARRANTY: All repair work done by our shop
is warranted for one year on both labor and materials. Saxgourmet pads
are warranted to the original purchaser only for five years. See the
Saxgourmet pad section for specific warranty requirements. All other
merchandise is covered by the original manufacturer’s warranty. All
warranty work is performed on our premises. Any work done by any other
shop voids our warranty. No other shop performs warranty work on our
behalf.
REPAIR TURNAROUND TIME: Every effort is
made to fill repair orders in a timely manner. HOWEVER, due to the
extremely high demand for our services, long delays are possible. If
time is of the essence, I would strongly urge you to consider another
vendor.
ABANDONED INSTRUMENTS: Instruments left
over 30 days after completion will be sold for charges with no further
notice.
CONTACT: Email is always best. I am rarely
available to the telephone (504) 895-6859, even during our regular
business hours (10AM –
3PM Tuesday –
Friday). One of our staff members is often available to accept your
telephone calls. Our voice mail is on when this is not possible. We make
every effort to return all calls the next business day. We are not
available to the telephone on weekends or evenings.
APPOINTMENTS: I see clients by PRIOR
appointment only during my regular business hours. I am not available
for evening or weekend appointments. On the rare occasions that I see
clients for repair services “after hours”, the basic shop rate ($100 per
hour) is doubled, with a three hour minimum (payable in cash, in
advance).
